--- title: "Refund Policy" description: "When and how you can get your money back for anymd.cc subscriptions." updated: "2026-09-26" url: "https://anymd.cc/legal/refund" --- # Refund Policy We want you to pay for anymd.cc because it earns its keep, not because leaving is a hassle. This policy explains when you can get a refund, how much, and how to ask. All purchases are processed by **Polar.sh**, our merchant of record. Polar handles payment, tax and VAT, and it is Polar that actually sends refunds back to your payment method. We decide whether a refund is due under this policy. Polar executes it. ## Quick summary | What you bought | Refund window | Condition | Amount | | --- | --- | --- | --- | | First payment of a subscription (Pro or Scale, monthly or annual) | 14 days | Less than 20% of the plan's monthly credits used | Full refund | | Annual plan (after the 14-day window, or above the 20% usage threshold) | 30 days from payment | None beyond the window | Pro-rated for unused months | Everything else is explained below. ## 14-day money-back guarantee on your first subscription payment Try Pro or Scale properly. If it is not for you, tell us within **14 days** of your **first** subscription payment and we will refund that payment in full, as long as you have used **less than 20% of your plan's monthly credits**. For reference: - **Pro** includes 10,000 credits per month, so the threshold is under 2,000 credits used. - **Scale** includes 100,000 credits per month, so the threshold is under 20,000 credits used. The threshold uses the monthly allowance even if you bought an annual plan. It exists to stop the guarantee from being used as a free bulk conversion window. Your credit usage is visible in your dashboard at any time, so there are no surprises. This guarantee applies once per customer, to the first payment of your first paid subscription. Renewals are not covered by the money-back guarantee, but you can cancel before any renewal to avoid being charged again. ## Annual plans: pro-rated refunds within 30 days Annual plans (Pro at $84/year, Scale at $468/year) are paid up front. If you request a refund within **30 days** of an annual payment and the 14-day full-refund guarantee does not apply, we refund the unused portion of the year on a pro-rated basis. Pro-rating works by whole months. The month in which you ask counts as used. For example, if you bought Scale annually and ask for a refund 20 days in, one month counts as used and you get back the price of the remaining eleven months at the annual rate. After 30 days, annual payments are not refundable. You can still cancel to stop the next renewal, and you keep access until the end of the paid year. ## Monthly plans after the first payment Monthly renewals are not refundable. Cancel any time from the dashboard or the Polar customer portal, and your plan stays active until the end of the current billing period. Nothing is charged after that. ## Overage charges Pro and Scale plans can bill overage when you go past your monthly credits ($1 per 1,000 credits on Pro, $0.60 per 1,000 on Scale). Overage pays for conversions that already ran, so it is not refundable, except where it was caused by a billing error on our side. ## Mistakes and outages on our side If you were charged twice, charged the wrong amount, or charged after cancelling, we will refund the incorrect charge in full, regardless of the windows above. If a prolonged outage on our side kept you from using a paid plan, contact us and we will make it right with a refund or credit, depending on what fits the situation. ## How to request a refund Pick whichever is easier: 1. **Email hello@digitop.ai** from the email address on your account. Include the order or invoice number if you have it, and tell us what you want refunded. A sentence about why is welcome but not required. 2. **Use the Polar customer portal.** Your receipt email from Polar links to the portal, where you can manage your subscription, see your orders and request a refund. Once a refund is approved, Polar sends it to the original payment method. How long it takes to show up on your statement depends on your bank or card provider. ## What happens to your account after a refund - **Subscription refund:** your plan is cancelled and your account returns to the Free plan (500 credits per month). Your library, documents and API keys stay. Nothing is deleted. If you also want your data deleted, you can delete your account from the dashboard. See our [Privacy Policy](https://anymd.cc/legal/privacy). ## Chargebacks Please contact us before filing a chargeback. We will almost always solve the problem faster than a card dispute can. Accounts with open chargebacks may be paused until the dispute is resolved. ## Statutory rights This policy does not limit any rights you have under consumer-protection law where you live. If local law gives you a longer or broader right to a refund, that law applies. ## Changes We may update this policy. The version in force when you made a purchase applies to that purchase. ## Contact Refund questions: **hello@digitop.ai**. Pricing details live on the [pricing page](https://anymd.cc/pricing).